AdviceKiwi is a financial advice provider. We are authorised to provide a financial advice service under a license issued by the Financial Markets Authority.
Disclosure Statement
correct as at MARCH 2025
AdviceKiwi is aFinancial Advice Provider. Our Financial Services Provider (FSP) number is FSP 706151. We are authorised to provide advice under a licence issued by the Financial Markets Authority. You can find us on the Financial Services Provider Register by following this link: https://www.fsp-register.companiesoffice.govt.nz/
Our Contact Details:
Address: Unit7, 61 Main North Rd, Woodend 7610
Phone: 03 6629001
Email: admin@advicekiwi.co.nz
Website: www.advicekiwi.co.nz
What Services Do We Offer?We specialise in provide Life and Health Insurance solutions from our approved insurance providers, to help you manage life’s bumps in the road.
Our Approved Providers:
AIA, Chubb, Partners Life, Fidelity Life, Asteron, NIB, Southern Cross
What Does Our Service Cost?
We do not charge a fee for our advice services, even if you do not proceed with our recommendations. However, if you proceed and put a new policy in place through AdviceKiwi, which is then cancelled within 24 months of inception, we reserve the right to charge for the time, effort, and skill we have put into providing financial advice and facilitating the application process. This fee will be the lesser of the total commission earned on the policy, or 20 hours at $150+gst per hour ($3000+gst).
How Are Our Advisers Remunerated?
1. Commission from Product Providers Our approved product providers pay AdviceKiwi and our Financial Advisers commission when you purchase financial products (such as insurance) through us. We also get remunerated on an annual basis for the ongoing servicing of policies.
2. Commission from Referral Partners In some circumstances, we may refer you to another professional (such as an investment adviser, or a ‘fire and general’ insurance adviser). In return, your AdviceKiwi adviser may receive a share of the commission earned by that professional. Likewise, if another professional refers you to us, they may receive a share of the commission payable for services provided to you.
3. Other Incentives From time to time, our product providers may offer us other incentives. These can include, for example, tickets to an event, or an invitation to a social gathering. Your adviser will inform you of any material incentives they may receive as a result of the advice provided to you.
What Duties Do Our Advisers Have?
Our FinancialAdvisers have legal duties relating to the advice they give.
They are required to:
1. Give priority to your interests by taking reasonable steps to make sure their advice isn’t materially influenced by their own interests. To ensure that our financial advisers prioritise client interests over their own, we follow an advice process that ensures our recommendations are made on each clients’ goals and circumstances.
2. Exercise Care, Diligence and Skill in providing you with Financial Advice
3. Meet the standards of Competence, Knowledge andSkill set out by the Cod of Professional Conduct for Financial Advice Providers
4. Meet the standards of Ethical Behaviour, Conduct, and Client Care set out by the Code of Professional Conduct for Financial Advice Providers.
This is a summary of these duties. More information is available by visiting the Financial Markets Authority Website – www.fma.govt.nz
Our Contact Details:
Address: Unit7, 61 Main North Rd, Woodend 7610
Phone: 03 6629001
Email: admin@advicekiwi.co.nz
Website: www.advicekiwi.co.nz
What Services Do We Offer?We specialise in provide Life and Health Insurance solutions from our approved insurance providers, to help you manage life’s bumps in the road.
Our Approved Providers:
AIA, Chubb, Partners Life, Fidelity Life, Asteron, NIB, Southern Cross
What Does Our Service Cost?
We do not charge a fee for our advice services, even if you do not proceed with our recommendations. However, if you proceed and put a new policy in place through AdviceKiwi, which is then cancelled within 24 months of inception, we reserve the right to charge for the time, effort, and skill we have put into providing financial advice and facilitating the application process. This fee will be the lesser of the total commission earned on the policy, or 20 hours at $150+gst per hour ($3000+gst).
How Are Our Advisers Remunerated?
1. Commission from Product Providers Our approved product providers pay AdviceKiwi and our Financial Advisers commission when you purchase financial products (such as insurance) through us. We also get remunerated on an annual basis for the ongoing servicing of policies.
2. Commission from Referral Partners In some circumstances, we may refer you to another professional (such as an investment adviser, or a ‘fire and general’ insurance adviser). In return, your AdviceKiwi adviser may receive a share of the commission earned by that professional. Likewise, if another professional refers you to us, they may receive a share of the commission payable for services provided to you.
3. Other Incentives From time to time, our product providers may offer us other incentives. These can include, for example, tickets to an event, or an invitation to a social gathering. Your adviser will inform you of any material incentives they may receive as a result of the advice provided to you.
What Duties Do Our Advisers Have?
Our FinancialAdvisers have legal duties relating to the advice they give.
They are required to:
1. Give priority to your interests by taking reasonable steps to make sure their advice isn’t materially influenced by their own interests. To ensure that our financial advisers prioritise client interests over their own, we follow an advice process that ensures our recommendations are made on each clients’ goals and circumstances.
2. Exercise Care, Diligence and Skill in providing you with Financial Advice
3. Meet the standards of Competence, Knowledge andSkill set out by the Cod of Professional Conduct for Financial Advice Providers
4. Meet the standards of Ethical Behaviour, Conduct, and Client Care set out by the Code of Professional Conduct for Financial Advice Providers.
This is a summary of these duties. More information is available by visiting the Financial Markets Authority Website – www.fma.govt.nz
how it works
Compliments & Complaints
AtAdviceKiwi, we do all we can to provide you with the best service. We value your feedback, Good or Bad.
If you have a complaint about any aspect of our service, we’ll do our best to resolve your complaint within a fair and reasonable timeframe. In most cases, we hope to be able to resolve the matter with you. In some cases, further investigation may be required.
Here’s how our Complaints Process works
Investigate and Resolve
After we receive your complaint, we will work hard toresolve the issue. You can make a complaint by contacting us by the following methods:
Phone: 03 6629001
Email: admin@advicekiwi.co.nz
We will acknowledge your complaint within 2 business days of receiving it, and aim to resolve your complaint within 10 business days.
Escalation
If a resolution between us cannot be reached, deadlock will be agreed and you will receive a ‘letter of deadlock’. This means that we are unable to take your complaint any further.
What happens in Deadlock?
If we cannot resolve your complaint to your satisfaction, you can contact the‘Financial Disputes Resolutions Service (FDRS)’ which is a free and independent disputes resolution service, designed to resolve complaints between consumer sand financial services providers. If we issue a ‘letter of deadlock’, and your complaint is within their jurisdiction, you may be able to refer your complaint to the FDRS, and they will help to investigate or resolve your complaint.
Financial Disputes Resolutions Service
Freepost 231075, PO Box 2272
Wellington 61400508 337 337
enquiries@fdrs.org.nz
If you have a complaint about any aspect of our service, we’ll do our best to resolve your complaint within a fair and reasonable timeframe. In most cases, we hope to be able to resolve the matter with you. In some cases, further investigation may be required.
Here’s how our Complaints Process works
Investigate and Resolve
After we receive your complaint, we will work hard toresolve the issue. You can make a complaint by contacting us by the following methods:
Phone: 03 6629001
Email: admin@advicekiwi.co.nz
We will acknowledge your complaint within 2 business days of receiving it, and aim to resolve your complaint within 10 business days.
Escalation
If a resolution between us cannot be reached, deadlock will be agreed and you will receive a ‘letter of deadlock’. This means that we are unable to take your complaint any further.
What happens in Deadlock?
If we cannot resolve your complaint to your satisfaction, you can contact the‘Financial Disputes Resolutions Service (FDRS)’ which is a free and independent disputes resolution service, designed to resolve complaints between consumer sand financial services providers. If we issue a ‘letter of deadlock’, and your complaint is within their jurisdiction, you may be able to refer your complaint to the FDRS, and they will help to investigate or resolve your complaint.
Financial Disputes Resolutions Service
Freepost 231075, PO Box 2272
Wellington 61400508 337 337
enquiries@fdrs.org.nz
